Refund & Cancellation Policy

Because our services are largely time-based and tailored to each client, refunds are evaluated based on the work completed up to the point of cancellation. The following principles apply across all service lines:

• Fees for work already performed and third-party costs already incurred are non-refundable.
• Refunds, where applicable, are issued to the original payment method within 10–15 business days.
• All cancellation requests must be sent in writing to info@bizmeals.in.
• Statutory taxes (GST) paid to the government cannot be refunded by us; they are adjusted against any refund.

Retainer-based engagements (e.g., monthly digital marketing or BPO services) can be cancelled with 15 days' written notice before the next billing cycle.

• Advance-paid retainers: If you cancel mid-cycle, you will be charged for the services rendered up to the cancellation date on a pro-rata basis, and the balance will be refunded.
• Post-paid retainers: You will be invoiced only for services rendered up to the cancellation date.
• Minimum commitment: If your SOW includes a minimum commitment period, early cancellation may attract an early-termination fee as specified in the SOW.
• Third-party ad spend: Amounts already disbursed to ad platforms (Google, Meta, etc.) are non-refundable.

Fixed-scope projects follow a milestone-based payment schedule. Refunds are calculated based on completed milestones:

• Before work begins: If you cancel before any work has started, the advance is refundable minus a 10% administrative fee.
• During the project: You are billed for completed milestones and work-in-progress up to the cancellation date. The unutilised balance is refunded.
• After delivery: No refunds apply to delivered and accepted milestones.
• Third-party costs: Domain registrations, hosting, licensed assets, and event bookings already paid for are non-refundable.

Our training and career programs follow this cancellation schedule:

• More than 7 days before the start date: Full refund minus a 10% processing fee.
• 3–7 days before the start date: 50% refund.
• Less than 3 days before the start date: No refund, but you may transfer your seat to another person once.
• After the program begins: No refund for sessions already conducted; pro-rata refund for the remaining sessions only if BizMeals cancels.

If BizMeals cancels a program, you will receive a full refund or the option to transfer to the next scheduled batch.

For events we organise on your behalf, refunds depend on the cancellation timeline relative to the event date and the recoverability of committed costs:

• 60+ days before the event: Refund of unspent funds minus a 15% coordination fee.
• 30–60 days before: Refund of unspent funds minus committed vendor costs and a 25% coordination fee.
• Less than 30 days before: Refund of only the recoverable portion of vendor costs; most committed expenses are non-refundable at this stage.

The following are expressly non-refundable:

• Third-party ad spend already disbursed to advertising platforms;
• Domain registrations, SSL certificates, and annual hosting fees once activated;
• Licensed software, fonts, stock images, and premium plugins;
• Work hours already expended on strategy, design, development, or consulting;
• Government taxes and fees (e.g., GST) already remitted;
• Committed vendor payments for events and productions.

To request a cancellation or refund, please:

• Send an email to info@bizmeals.in with the subject line “Cancellation Request — [Your Company/Name]”.
• Include your invoice number, engagement details, and the reason for cancellation.
• Our team will review and respond within 3 business days with the refund amount (if any) and processing timeline.

If you believe you have been charged in error, please notify us in writing within 15 days of the invoice date. We will investigate and, where an error is confirmed, issue a refund or credit note promptly. Disputes raised after 15 days are presumed to be accepted as accurate.

For cancellation or refund queries, please reach out:

• Email: info@bizmeals.in
• Phone: +91 8217330484
• Address: Bangalore, Karnataka, India